As with all professions, customer relations are an important aspect of a building craftsman's work. Properly built, it helps build and maintain trust. This relationship begins with the expression of the customer's needs and continues over time, with regular follow-up and, if possible, pro-activity.
Here are a few tips that building professionals can use Techtime to manage their contacts, prospects and customers:
- Use an efficient contact management system to store information on your prospects, customers, suppliers and business partners.
- Follow-up interactions with contacts, responding promptly to e-mails and phone calls and meeting delivery deadlines.
- Keep track of previous communications with each contact, so you know what the craftsman is committed to, and what delivery times are involved.
- Regular follow-up with prospects and customers to maintain a good working relationship and ensure satisfaction and feedback.
- use marketing tools to stay in touch with customers and attract new prospects.
- Creation of customer references and photos of completed projects to promote them to prospects
- Anticipating customer needs (maintenance, prevention, etc.)
Techtime gives you the opportunity to put these best practices into practice.
